WaxMail recording not working properly?

Firstly, make sure there is no other software recording at the time you commence recording with WaxMail. If there is other software using the recording channel of your sound card this may prevent WaxMail from using it. Close the software (or simply stop recording using it) then try WaxMail recording again.

If this is not the case, the most likely cause of the issue is that the MP3 codecs that are installed by default with Windows have been disabled at some point (usually by other audio software). Follow the steps below and you should have it working in no time.

1. Close Outlook.
2. Look in your Windows\System32 directory for the file l3codeca.acm. If the file exists, go on with Step 3 below.

   If the file does not exist, and you are running Windows XP, install Windows Media Player (via Control Panel > Add or Remove Programs > Add/Remove Windows Components). If WaxMail recording still does not operate, return to this page and follow the remaining steps.

   If the file does not exist, and you are running Windows 2000, install Windows Media Services (via Control Panel > Add or Remove Programs > Add/Remove Windows Components). If WaxMail recording still does not operate, return to this page and follow the remaining steps.

3. Start the Control Panel.
4. Open Sounds and Audio Devices.
5. Click on the Hardware tab, and select Audio Codecs.

6.  Click the Properties button, followed by the Properties tab.

7.  If Fraunhofer IIS MPEG Layer-3 Codec is listed, proceed with Step 8. Otherwise skip to Step 10.

8.  Click on Fraunhofer IIS MPEG Layer-3 Codec, then click Properties.

9. Click on Do not use this audio codec, then click OK. Keep clicking OK until you are back at the Control Panel.

10. Click the Windows Start button and choose the Run option.

11. Enter cmd then click OK.

12. Type C: then press the ENTER key.

13. Type cd \windows\system32 then press the ENTER key.

14. Type regsvr32 l3codeca.acm then press the ENTER key.

15. Follow steps 2 to 5 again.

16. Click on Fraunhofer IIS MPEG Layer-3 Codec, then click Properties.

17. Click on Use this audio codec, then click OK. Keep clicking OK until you are back at the Control Panel.

18. Start Outlook and test the WaxMail recording functionality.

If you are still having issues, contact WaxMail technical support.